Frequently Asked Questions

Find answers to common questions about Artivure and our products
Artivure is your premier destination for unique and curated art pieces. We connect art enthusiasts with exceptional artworks from talented artists around the world.
Simply browse our collection, select the artwork you love, choose your preferred size and framing options, and add it to your cart. Follow the checkout process to complete your purchase securely.
We accept all major credit cards, debit cards, UPI payments, net banking, and digital wallets. All transactions are processed securely through our payment gateway.
Orders are processed on business days (Mon–Sat). Standard dispatch time: within 3 business days of order confirmation (unless the product page mentions a different timeline).
Once dispatched, delivery typically takes 7–10 business days within India. Delivery time may vary based on pincode or courier partner.
After dispatch, you will receive an SMS/email with the tracking number and courier details. You can track your order on the courier partner’s website.
If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos + unboxing video. We offer:
Replacement Full refund Exchange (if available)
Yes, you may cancel your order before dispatch at no charge. Once the order is dispatched, cancellation is not possible—but you may request a return if eligible.
Currently, we ship only within India. For international enquiries, contact: support@artivure.com .
Customer Care: support@artivure.com Phone: +91-701-7575-701 We acknowledge issues within 48 hours and aim to resolve them within 1 month, as per Consumer Protection guidelines.
Most figurines and decor items are made of premium polyresin with high-quality finishing. Product pages mention exact specifications.
Product images are representative, but minor color or finish variations may occur due to lighting and screen differences.
We are not responsible for courier delays due to weather, strikes, or other force majeure events, but we assist in tracking/resolution.
Refunds are issued to your original payment method or as store credit (if chosen). Bank/RBI timelines may apply.
Yes. Contact support for bulk inquiries: support@artivure.com or +91-701-7575-701.